This one hour lecture covers some tips for managing difficult clients and is informed by the well-established principles set out in ‘Getting to Yes’ by Roger Fisher and William Ury and ‘Getting past no’ by William Ury.
The lecture covers a number of topics, including:
- Who is a difficult client?
- Common complaints to the LSRA
- How to have difficult conversations
- Signed terms and conditions
- Refusal of instructions
- Setting boundaries
- Client checklist
- Separating the person from the problem
- Focusing on interests , not positions
- Using objective criteria
- Having a BATNA and a ZOPA
Duration & pricing:
- Net-Duration: 1 hour
To book this lecture please refer to: 2023 Legal CPD programme
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