Managing Difficult Clients

This one hour lecture covers some tips for managing difficult clients and is informed by the well-established principles set out in ‘Getting to Yes’ by Roger Fisher and William Ury and ‘Getting past no’ by William Ury.

The lecture covers a number of topics, including:

  • Who is a difficult client?
  • Common complaints to the LSRA
  • How to have difficult conversations
  • Signed terms and conditions
  • Refusal of instructions
  • Setting boundaries
  • Client checklist
  • Separating the person from the problem
  • Focusing on interests , not positions
  • Using objective criteria
  • Having a BATNA and a ZOPA

Teaching method:  

e-Lecture, PowerPoint;

Duration & pricing:

  • Net-Duration: 1 hour

To book this lecture please refer to: 2024 Legal CPD programme

CPD-Philanthropy is a network of distinguished Barristers / Consultant professionals who reduce CPD rates to a minimum, to encourage you/your firm, to make a separate donation directly, to a charity of your choice instead.

Between 2015 and 2023, 4715 Solicitors in conjunction with 844 firms / public bodies, registered their attendance at CPD-Philanthropy training events/activities. Since December 2015, Solicitors pledged support for 242 different charitable projects. We invite you to review more comprehensive information on participating firms/companiesnominated charities and testimonials by clicking the respective link.LOGO 11